Privacy Policy

We only collect the information we need to look after your order and your experience with us. This may include:

• Your contact details - such as your name, email address and phone number
• Delivery details - your postal address for physical orders
• Order details - the products you purchase and your order history
• Your preferences - for example, whether you've chosen to receive emails from us
• Your birthday - if you choose to share your birthday (day and month only), we use it to send you a birthday surprise by email. Sharing it is optional, and we never ask for your year of birth.
• Your messages - anything you share when you contact us, including photos of a damaged or incorrect item
• Website usage information - such as the pages you visit, collected through cookies and similar tools (see section 7)

Payment details: payments are processed securely by our payment provider, Stripe. We don't see or store your full card details.

Sensitive information: we don't ask for health information, or any personal details beyond those listed above. If you choose to share personal details when contacting us, we'll treat them with care, use them only to respond to you, and never share them.

Gifts: if you contact us about gifting an audio experience, we'll use your recipient's details only to arrange the gift.

Essence Consults: when you book an Essence Consult, we collect your name, email address and country. For the Priority Consult, we also collect your postal address, so your essence can be posted to you. You choose your consult time through our booking calendar, Cal.com, a separate service that records your chosen time and sends your confirmation, Zoom link and reminder. Consults are held on Zoom, audio only. What you share in a consult is kept confidential and is used only to support your essence choice.

Express Consult recordings: Express Consults are recorded, with your consent at checkout, so you can listen back as you begin your practice. Your recording is emailed only to you, is used for no other purpose, and is permanently deleted 30 days after your consult. Priority Consults are not recorded.

We collect information when you:

• place an order
• sign up for our emails
• book an Essence Consult
• contact us through our website or by phone
• browse our website (through cookies and similar tools)

We use your information to:

• process, deliver and follow up on your orders
• provide access to your Sound & Stillness audio downloads
• respond to your questions and requests
• arrange and hold your Essence Consults
• send you emails, if you've chosen to receive them
• send you a birthday surprise, if you've shared your birthday and chosen to receive emails
• improve our website, products and service
• meet our legal and accounting obligations

If you join our email community through the “Stay inspired” sign-up, or tick “Yes, I'd love to receive insights, practical tips and exclusive offers to support my journey” when ordering or contacting us, we'll send you occasional emails. You can unsubscribe at any time, using the link at the bottom of every email.

We'll still send emails about your order - such as order confirmations, tracking details and audio download details - as these are part of providing your purchase.

We never sell, rent or trade your personal information. We only share it with trusted service providers who help us run our business, and only as needed:

• Australia Post - to deliver your order, along with overseas postal and customs services for international orders
• Stripe, our payment provider - to process your payment securely
• Our website platform - which hosts our website and store
• Our email platform - to send our emails
• Cal.com and Zoom - to book and hold your Essence Consults
• Professional advisers - such as our accountant, where required

We may also disclose information where required by law.

Overseas storage: some of our service providers may store information on servers outside Australia. We choose providers who take privacy and security seriously.

Our website uses cookies - small files stored on your device - to help it work smoothly, remember your cart and understand how visitors use the site, so we can keep improving it.

You can adjust your browser settings to refuse cookies, though some parts of the website - such as the shopping cart - may not work as smoothly.

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access - including using secure, reputable platforms for our website, payments and emails. We keep your information only for as long as we need it, including to meet legal and tax requirements.

If we ever become aware of a data breach that's likely to cause you serious harm, we'll let you know as soon as we reasonably can.

You're welcome to ask what personal information we hold about you, or to ask us to update or correct it. Simply contact us, and we'll respond as soon as we can. You can also ask us to stop sending you emails at any time.

Purchases on our website are intended to be made by adults aged 18 and over, or with the consent of a parent or guardian. We don't knowingly collect personal information from children.

If you have any questions about this Privacy Policy, or concerns about how your information has been handled, please contact us - we'll do our best to resolve it promptly and personally.

If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

For any privacy questions, please contact us, or call +61 409 140 173.