Terms & Conditions

We offer:

• Mastery Essences - aromatic sensory mists, for inhalation only
• Mastery Packs - curated combinations of three Mastery Essences, each including a complimentary Return to Centre guided audio
• Sanctuary Synergy Blend - a concentrated botanical oil blend, designed for diffusing
• Sound & Stillness - original digital audio experiences, licensed for personal use
• Essence Consults - short one-on-one consults with Christine on Zoom, to help you choose your Mastery Essence (see section 10)

We take care to describe and display our products accurately, though colours and images may vary slightly depending on your screen.

We're gradually introducing new branding, so some bottles may show earlier label wording, including the previous name for a few essences. Whatever name appears on the label, the essence inside is exactly the one you chose - and we'll include a note in your order to confirm it.

Because our products are made with natural botanical ingredients, small natural variations in colour, aroma or texture may occur between batches. These are a natural characteristic of the ingredients, not a fault.

Our products are created to support personal reflection, awareness and daily practice. They are not intended to diagnose, treat, cure or prevent any medical or mental health condition, or to replace professional medical, psychological or mental health advice or treatment. Individual experiences vary, and no specific outcome is guaranteed.

Mastery Essences are for inhalation only - not for ingestion or direct application to the skin. Sanctuary Synergy Blend is designed for diffusing - not for ingestion, or for applying undiluted to the skin. Sound & Stillness audio should not be used while driving, operating machinery or doing anything that requires your full attention.

Please read the label and our Product Information & Safety page before use. You're responsible for using our products as directed.

Your order is an offer to purchase. We'll send an order confirmation by email. We may decline or cancel an order - for example, if a product is unavailable or there's a pricing error - and will refund any payment in full.

All prices are in Australian dollars and include GST.

Payment is required in full at checkout, by credit or debit card, Apple Pay or Google Pay. Payments are processed securely by our payment provider, Stripe.

We may change prices at any time, but changes won't affect orders already confirmed.

If a product is listed at an incorrect price due to an error, we'll contact you before processing your order, and you can choose to proceed at the correct price or cancel for a full refund.

Bundles, savings and special offers

Bundle prices, Sound & Stillness savings, multi-pack savings and checkout offers apply only as described at the time of purchase.

Multi-pack savings apply only when the packs are purchased in the same order.

The Sound & Stillness saving applies when an audio is bought in the same order as its matching Mastery Essence. Bundles keep their own prices, and the saving can't be combined with other offers.

Offers can't be combined unless stated, or applied retrospectively to past orders.

These terms also apply to any items you add to your order on the page shown after payment.

Complimentary gifts

Complimentary items, such as the Return to Centre guided audio included with every Mastery Pack, have no cash value and can't be exchanged for cash or credit.

Birthday vouchers

Birthday vouchers are valid for 30 days from the date sent and can be used once. They can't be used on discounted products or combined with other offers. You're welcome to share your voucher with a friend or family member. If a voucher is used on Sound & Stillness audio, the audio is for the personal use of the person who redeems it. To gift an audio, please contact us.

• Australia: $12 flat rate per order, with tracking - or free shipping on orders over $150.
• New Zealand: $25 flat rate per order, with tracking.
• Asia: $30 flat rate per order, with tracking.
• USA, Canada, UK and Europe: $35 flat rate per order, with tracking.
• Other destinations (including South America, Africa and the Middle East): please contact us before ordering.

Dispatch: orders are dispatched within 24-48 hours on weekdays, via Australia Post. You'll receive an email with your tracking number once your order has been dispatched.

Free shipping applies to orders within Australia only.

Larger international orders: our flat rates cover most orders. For larger orders, we'll contact you before dispatch if extra postage applies due to weight or size, and you can choose to proceed or cancel for a full refund.

International orders may be subject to import duties, taxes or customs requirements in your country, which are your responsibility.

Delivery times are estimates. We're not responsible for delays caused by carriers, customs or events beyond our control. If your order hasn't arrived within a reasonable time, please contact us and we'll help track it down.

Please make sure your delivery details are correct. If an order is returned due to an incorrect address, re-delivery charges may apply.

Responsibility for the products passes to you on delivery.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Change of mind

Because our essences are personal care products, we don't offer refunds or exchanges for change of mind - including where the aroma isn't to your personal taste. If you have any concerns about your order, please contact us. We're always happy to talk it through.

Damaged, faulty or incorrect items

Please contact us within 14 days of delivery, with your order number and a photo of the damage or fault, and we'll arrange a replacement or refund.

Digital audio

Because audio is delivered instantly, change-of-mind refunds aren't available once it has been downloaded or accessed. If your audio is faulty or you can't access it, please contact us and we'll make it right.

Please contact us before sending any return, so we can guide you through the process.

Nothing in these Terms limits or excludes any rights you may have under the Australian Consumer Law.

Delivery and access

Sound & Stillness audio experiences are delivered as an instant digital download after payment. Your download links are provided straight after purchase and in your order confirmation email. For security, the links expire after a set time, so please download your audio and save a copy to your device.

You may download, store and listen to your purchased audio for your own personal use, and return to it whenever you wish, subject to any reasonable technical limitations of the platform through which it's supplied. We recommend saving a copy to your device once downloaded.

Intellectual property and personal-use licence

All Sound & Stillness audio experiences and associated content - including music compositions, sound recordings, guided experiences, breathing practices, Guided Immersions, written material and other original content - remain the intellectual property of Christine M. Long, trading as Anew You Mind Body Solutions and Australian Aromatic Essences, and/or the relevant copyright owner.

Copyright and other intellectual property rights are not transferred to you when you purchase or access an audio experience. Your purchase provides a personal, non-transferable licence to access and use the audio for your own personal use.

Unless expressly authorised by us in writing, you must not:

• copy, reproduce or duplicate the audio or associated content for distribution to others
• forward, transfer, share or make the audio available to another person
• upload the audio to a website, social media platform, file-sharing service or other online platform
• resell, redistribute, publish, publicly perform or commercially exploit the audio
• use the audio in a class, workshop, retreat, workplace, business or other group setting
• create or distribute recordings or other derivative versions of the audio

Gifting and group use

We understand Sound & Stillness may be something you'd love to share with someone you care about. If you'd like to give an audio experience as a gift, or to use one with a group, class, retreat or workplace, please contact us - we're happy to explore gifting and other authorised options with you.

Our Mastery Essences are bottled in tinted or frosted glass. If you'd like to return your empty bottles for recycling, please contact us and we'll share our postal address. There's no need to remove the labels, atomisers or caps - simply send them as they are, and we'll take care of the rest. Wrap them safely in firm, layered bubble wrap or similar to avoid breakage. Thank you.

These terms apply to the Priority Mastery Essence Consult and the Express Mastery Essence Consult.

What's included. The Priority Mastery Essence Consult is 10 minutes and includes one Mastery Essence from the Emotion, Mindset or Soul Mastery ranges, posted to you ($49 AUD plus postage). The Express Mastery Essence Consult is 20 minutes and includes a recording of your consult ($69 AUD); any essence you choose is ordered separately. All prices are in Australian dollars and include GST.

Booking. Consults are paid for at checkout. Your order confirmation email includes a private link to choose your consult time, from 7 days ahead. Your time is confirmed once you choose it, and a confirmation email with your Zoom link is sent automatically.

Choosing your time within 30 days. Please choose your consult time within 30 days of booking. If no time is chosen within 30 days: for the Priority Consult, Christine will choose your essence and post it to you; for the Express Consult, the consult expires and is not refunded.

Consult times. Consults are held on Tuesday evenings and Thursday mornings, Melbourne, Victoria time. The booking calendar shows times in your own time zone. All consult times, notice periods and deadlines are based on Melbourne, Victoria time.

Joining your consult. Consults are held on Zoom, audio only. Christine will wait in the Zoom room for 7 minutes from the confirmed start time. If you haven't joined by then, the consult is forfeited and can't be rebooked or refunded. For the Priority Consult, your essence will still be chosen and posted to you.

Changing your time. You can reschedule once per booking, using the Reschedule link in your confirmation email, at least 24 hours before your consult. The 24-hour notice period is firm.

Rich Formula essences. Every Priority Consult reveals a priority essence from the Emotion, Mindset or Soul Mastery ranges, included in the consult price. If a Rich Formula essence (Life Area or Behaviour Mastery ranges) also comes up, you may choose it instead by paying the $48 AUD difference at the end of your consult, through a secure payment link Christine provides. The Rich Formula is posted in the same parcel, with no extra postage charged.

Express Consult recordings. By booking an Express Consult, you consent to your consult being recorded. The recording is emailed to you for your personal use only and must not be shared publicly or used commercially. Please download it within 30 days - recordings are then permanently deleted.

Payment. Consults can be paid by card, Apple Pay or Google Pay. Prices are charged in AUD, and any currency conversion is made by your bank. Wise or bank transfer may be arranged on request.

The nature of the consults. The consults help you choose a Mastery Essence for your daily practice. They are not medical, psychological or financial advice, and they complement - rather than replace - the care of a qualified professional.

All content on this website - including text, images, product names, designs, logos and Sound & Stillness audio experiences - is owned by Christine M. Long, trading as Anew You Mind Body Solutions and Australian Aromatic Essences, and is protected by copyright. No content may be copied, reproduced, uploaded, distributed or used commercially without our written permission.

Scripture quotations marked (NIV) are taken from the Holy Bible, New International Version®, NIV®. Copyright © 1973, 1978, 1984, 2011 by Biblica, Inc.™ Used by permission. All rights reserved worldwide.

Scripture taken from the New King James Version®. Copyright © 1982 by Thomas Nelson. Used by permission. All rights reserved.

We aim to keep the website accurate and up to date, but we don't guarantee that all information is complete or error-free at all times.

The website may include links to third-party websites. We're not responsible for their content or practices.

You agree not to misuse the website - for example, by attempting to interfere with its operation or security.

We respect your privacy. Please see our Privacy Policy for how we collect, use and protect your information.

If you choose to receive emails from us, you can unsubscribe at any time using the link in every email.

To the extent permitted by law - and subject to your rights under the Australian Consumer Law - we're not liable for any indirect or consequential loss arising from your use of our website or products. Where our liability can be limited, it's limited to replacing the product, supplying it again, or refunding the price you paid.

We may update these Terms & Conditions from time to time. The version on the website at the time you place your order applies to that order.

These Terms & Conditions are governed by the laws of Victoria, Australia.

If you have any questions about these Terms & Conditions, gifting, group use or your order, please contact us - we'd love to hear from you.